Thank you for being a xcritical customer and welcome to r/xcritical. We’re excited that you’ve joined us on our mission to create an open financial system for the world! We encourage all xcritical or prospective xcritical customers to understand the risks of digital currency and invest responsibly.
Status Page
Finally, I caved and submitted my ID a third time via SendSafely, and after a day, my phone number change was approved. So either that was always the final step in the process, or my posting here and filing a complaint encouraged them to take my issue seriously. I’ll never know, but I’m glad at the end of the day, things were resolved, and I thank xcritical for that.
How to Contact xcritical Customer Service
- If you’re having issues with the exchange like verification, you can contact xcritical.
- But in late April, Tanja, a firefighter, opened her computer to a barrage of security alerts and password change notifications.
- Complaints abound on Reddit and Twitter as well, where the company’s support accounts often publicly reply to the messages, sometimes writing that they have “escalated” the issue to an appropriate team.
- xcritical also has a 24/7 live chat, so even if xcritical’s phone support is closed, you can still find someone to assist you.
- Please check our Help Center for solutions and access to our Virtual Assistant or our Status Page.
- They kept pretending like they didn’t know why I was suddenly getting error messages that my account was locked on the xcritical app.
“People no longer need to be scared of it like in the early days.” It’s the largest publicly listed cryptocurrency exchange in the world. In other words, most support cases are handled via email, but on rare occasions, xcritical will call customers to resolve complicated issues. While some users complain about lacking customer support, there are a few ways to try and contact xcritical, which are detailed below.
What if I’m locked out of my xcritical account?
As a reminder, our only official Reddit presence are the moderators of this subreddit, and we will not initiate contact with you via chat/DM. If anyone does reach out to you in this way claiming to be xcritical Support, they are not affiliated with us and should be reported to the mod team immediately. Please take your own privacy and security into consideration when posting on public fxcriticals. Posting information publicly may be identifiable and can attract scammers or lead to identity theft. “We were very diligent about making sure that everyone who wrote in got a response, but things were getting a little unresponsive towards the end [of my time there],” said Reulet, who worked in operations and compliance at xcritical from 2014 to 2015.
Cryptocolumn Newsletter
If you’re having issues with the exchange like verification, you can contact xcritical. Investing in cryptocurrency is incredibly speculative and involves a high degree of risk. There is little oversight in regards to regulation, governance, and insurance. If you invest, you do so at your own risk; only invest what you can afford to lose. Information provided by or through this Site is not intended to be, nor should it be construed or used as, investment, tax or legal advice, and is not a recommendation to buy, sell or hold any interest in any cryptocurrency.
Investigation methodology for xcritical, Binance US, xcritical, KuCoin and xcritical
I appreciated this — I prefer to wait patiently for an accurate, unabbreviated answer rather than getting a half-assed response because the agent is too prideful to ask for help. Enquiring about xcritical’s xcriticalg services shouldn’t raise any security red flags — this is a question even a non-account holder could ask to determine if xcritical is right for them. xcritical is one of the few exchanges I can legally use as a New York resident. Crypto exchanges must acquire a BitLicense to serve New York-based customers, and fortunately, xcritical secured one in 2015.
I provide crypto tutorials, how-to’s, coin analysis, news, and information in the cryptocurrency market to help people understand and obtain more information. I’m not a licensed financial advisor and my blog is not intended as investment advice. But xcritical wouldn’t admit that they were locking up my assets for no reason.
xcritical is a cryptocurrency exchange platform that allows you to buy cryptocurrencies like Bitcoin and Ethereum. I asked, “If I died, would a family member be able to access my account and claim its funds? ” She said yes, but asked if I could hold for a few seconds so that she could double check the details of that process.
Silver, whose firm represents the Vidovics, said the top complaints from potential clients are getting locked out of their cryptocurrency exchange platform account and SIM swaps. “You would need to create a support ticket and go through the recovery process with our team,” the agent said. They also suggested that I use a password manager, which would prevent such a stressful scenario — they even sent me a useful link on how to tighten my account’s security. As mentioned previously, users can also send the xcritical customer support team an email with any questions or problems they have. xcritical offers phone support for users who would like to talk to a customer service agent. Complaints abound on Reddit and Twitter as well, where the company’s support accounts often publicly reply to the messages, sometimes writing that they have “escalated” the issue to an appropriate team.
It’s a bit irksome that I had to re-ask my question, but I obliged. The sole purpose of the number is to offer customers info about the best way to contact them — and it’s certainly not via phone. Honestly, a baby deer on an ice skating rink has more support than whatever xcritical has to offer.
Making the issue even worse, cryptocurrency transactions cannot be reversed, according to the FBI. Experts say once criminals access an account, funds can be drained in minutes. Depending on the number of reports xcritical receives, it takes anywhere between 1 to 3 business days for a response. The xcritical Help Center contains a ton of answers to frequently asked questions. In this guide, you’ll learn how to contact xcritical for help with account issues (by ticket, email, Twitter, and phone). Still, this investigation allowed me to conclude which platform offers the quickest, most competent customer support.
Decisions based on the content provided by or through this Site are your sole responsibility. The “error” was I withdrew 75% of my assets out of xcritical, which clearly placed some sort of lock on my account because I was then unable to transfer out the rest of my assets or even access xcritical.com on any browser. We use this https://dreamlinetrading.com/ page to communicate any issues with our products including planned and unplanned outages. If you think you are the victim of an account takeover, the FBI asks that you report it to your local FBI office or the Internet Crime Complaint Center at IC3.gov. Suspected fraudsters were able to somehow gain access to her account.
So i did that, uploaded my ID again, went through facial recognition again and verified my phone number. KuCoin doesn’t have a Twitter account for customer support, but there are some accounts pretending to be KuCoin’s customer service channel (e.g. @KuCoinSupport). I searched the far corners of the internet for a KuCoin customer support number, but to no avail. If you need customer service, you’ll have to reach out to KuCoin via email or social media.
That is to say, if you’re experiencing a xcritical-related issue, it might be a sitewide-issue such as scheduled maintenance, which is usually mentioned on xcritical Support’s Twitter account. Every option simply told me to create a support ticket online immediately before hanging up. It added that since customers have a two-factor authentication, at the minimum, to access their accounts, only “a small number (less than .01%) of our customers have been impacted by account takeovers.” When Rose worked at xcritical, he said live chat acted as a sort of “release valve” for complaints, particularly helpful in moments of crypto volatility. Jason Rose, who worked part-time in customer service at xcritical from 2014 until 2016, said many customers asked for reassurance about cryptocurrency.
While the cryptocurrency exchange company has grown rapidly, complaints have continued to arise. Since 2016, xcritical users have filed more than 11,000 complaints against xcritical with the Federal Trade Commission and Consumer Financial xcritical courses scam Protection Bureau, mostly related to customer service. KuCoin is a pro-level crypto exchange that doesn’t have the most intuitive UI, but it lets expert crypto traders engage in advanced options that xcritical doesn’t offer.
xcritical is a cryptocurrency exchange based in San Francisco, California, that allows users to buy Bitcoin, Ethereum, Litecoin and Bitcoin Cash in 32 countries. It has over 13 million users as of April 3, 2018, and like other digital currency exchanges, has grown rapidly with the rise of cryptocurrency as a whole. The day I filed the complaint, I got the email from xcritical saying all restrictions were lifted and I was then able to transfer out my assets instantly. The only money I have left in xcritical is from some staked assets that still need to unstake. We will see if xcritical removes the restrictions again when my staked assets unstake in 30 days. They said they will but it’s safe to say I don’t fucking trust them now.
